Privacy policy

1. Introduction

NAM NAM LONDON LTD (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal data when you visit our website, place an order, or otherwise interact with us, and explains your rights under data protection law.

We are the “data controller” of your personal data. This means we are responsible for deciding how your personal data is held and used. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully so that you understand our practices regarding your personal data. By using our website and services, you acknowledge that you have read and understood this policy.

2. Who we are
  • Company name: NAM NAM LONDON LTD
  • Registered in England and Wales, company number: 12972642
  • Registered office: 21 Knightsbridge, Business Centre, London, England, SW1X 7LY
  • Email: info@namnamlondon.co.uk

If you have any questions about this policy or about how we handle your personal data, please contact us using the details above.

3. The personal data we collect

We may collect and process the following categories of personal data about you:

3.1 Information you give us
  • Identity and contact details, such as your name, billing and delivery address, email address and telephone number.
  • Order information, including the products you purchase, order value and order history.
  • Account details, such as a username and password if you create an account with us.
  • Communications you send to us, including enquiries, feedback, reviews and correspondence with our customer service team.
  • Marketing preferences, including whether you have consented to receive marketing communications.
3.2 Information we collect automatically
  • Technical data, such as your IP address, browser type and version, device information, time zone setting and operating system.
  • Usage data, such as information about how you use our website, the pages you view and the links you click.
  • Cookies and similar technologies (see our separate Cookie information in section 9).
3.3 Information we receive from third parties

We may receive personal data about you from payment processors, delivery providers, analytics providers and online marketplaces through which you may have placed an order.

We do not knowingly collect payment card details directly. Card payments are processed securely by our third-party payment providers, and we do not store full card numbers on our systems.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

4.1 To perform our contract with you
  • To process and fulfil your orders, including taking payment and arranging delivery.
  • To manage your account and provide customer support.
  • To handle returns, refunds, exchanges and complaints.
4.2 Where it is in our legitimate interests
  • To operate, maintain, improve and secure our website and services.
  • To prevent and detect fraud and other unlawful activity.
  • To understand how customers use our website and to develop our products and services.
  • To respond to your enquiries and communicate with you about your orders.
4.3 Where you have given consent
  • To send you marketing communications about products, offers and news, where you have opted in.
  • To place non-essential cookies on your device.
4.4 To comply with a legal obligation
  • To keep accounting and tax records as required by law.
  • To respond to lawful requests from public authorities and regulators.
5. Marketing communications

Where you have consented, we may send you marketing communications by email or other channels about products and offers we think may interest you.

You can withdraw your consent and opt out of marketing at any time by using the unsubscribe link in any marketing email, or by contacting us using the details in section 2. Opting out of marketing will not affect communications relating to orders you have placed.

6. Disclosure of your personal data

We may share your personal data with the following categories of recipients:

  • Service providers: companies that provide IT, hosting, payment processing, delivery, analytics and customer support services on our behalf.
  • Online marketplaces: where you place an order through a third-party marketplace, certain data is shared with that marketplace to fulfil your order.
  • Professional advisers: including lawyers, accountants and insurers where necessary.
  • Authorities and regulators: where we are required to do so by law, or to protect our rights, property or safety.
  • Business transfers: if we sell or transfer our business or assets, in which case personal data may be transferred to the new owner.

We require all third parties who process personal data on our behalf to do so only on our instructions and to apply appropriate security measures. We do not sell your personal data to third parties.

7. International transfers

Some of our service providers may be based outside the United Kingdom. Where we transfer your personal data outside the UK, we ensure a similar degree of protection by relying on an appropriate safeguard, such as an adequacy decision by the UK Government or the use of approved standard contractual clauses (the International Data Transfer Agreement or Addendum).

8. Data security and retention

We have put in place appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. Access to your personal data is limited to those who have a genuine business need to know it.

We will retain your personal data only for as long as is necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting or reporting requirements. Order and transaction records are generally retained for a minimum of six years in order to comply with tax and accounting obligations. When personal data is no longer required, we will securely delete or anonymise it.

9. Cookies

Our website uses cookies and similar technologies to distinguish you from other users, to remember your preferences, to keep your shopping basket working and to help us improve our website. Some cookies are essential for the website to function, while others are optional and are only used with your consent.

When you first visit our website you will be presented with a cookie banner allowing you to accept or reject non-essential cookies. You can also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

10. Your data protection rights

Under data protection law, you have the following rights in relation to your personal data:

  • The right to be informed about how your personal data is used.
  • The right of access to a copy of the personal data we hold about you.
  • The right to rectification of inaccurate or incomplete personal data.
  • The right to erasure of your personal data in certain circumstances.
  • The right to restrict processing of your personal data in certain circumstances.
  • The right to data portability, allowing you to obtain and reuse your personal data.
  • The right to object to processing based on our legitimate interests, and to object to direct marketing.
  • Rights relating to automated decision-making and profiling.

To exercise any of these rights, please contact us using the details in section 2. We will respond to your request within one month. You will not normally have to pay a fee, although we may charge a reasonable fee or refuse to respond if a request is clearly unfounded, repetitive or excessive.

11. Complaints

If you have any concerns about how we handle your personal data, we would ask you to contact us in the first instance so that we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or by calling 0303 123 1113.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Significant changes will be communicated to you where appropriate.

13. Contact us

If you have any questions, comments or requests regarding this Privacy Policy or our handling of your personal data, please contact:

  • NAM NAM LONDON LTD
  • 21 Knightsbridge, Business Centre, London, England, SW1X 7LY
  • Email: info@namnamlondon.co.uk